
In the last three months, Uber has been battered by a seemingly endless series of scandals: perceived strikebreaking outside of JFK airport; a backlash for joining President Donald Trump’s advisory council; a loss of 200,000 users; accusations of sexual harassment; a broken human resources department; allegations of trade-secret theft; law enforcement evasion; stalled self-driving efforts; and finally a salacious story involving Uber execs, Korean escorts, and karaoke. The accumulation of incidents has painted Uber as a win-at-all-cost place with little regard for its workers’ well-being.
CEO Travis Kalanick is believed to be the seed of this mentality, which begs onlookers to inquire: Why does Uber keep him?
That question continues to linger as pundits call for his removal. Any one, and certainly any two, of these violations could have led to the company’s CEO being dismissed. Even in Silicon Valley, where the cult of the company founder reigns, the last two years has seen founders pushed out for gaming the regulatory process and creating noxious workplace environs.
Last year in particular saw several high-profile departures. Zenefit’s CEO Parker Conrad stepped down after reports of unlicensed insurance sales representatives. Cofounder Tony Fadell left Nest amid rumors he fostered a difficult company culture. Outside of Silicon Valley, Roger Ailes departed Fox News following explosive allegations of sexual harassment and abuse. And, Wells Fargo’s John Stumpf was pressed to resign when it was discovered employees were opening fraudulent bank accounts under existing clients to meet aggressive sales goals.
And yet, Kalanick remains in charge. While this doesn’t sate our hunger for public execution, it may be better for the business to have Kalanick stay put at the top.
Firing CEOs Is Bad Business
A 2002 study from the Harvard Business Review shows there is no measurable gain from firing a CEO and replacing them with a new one (particularly an outsider). The article looked at the top 500 corporations for 1997 and 1998 and found that companies that had fired their CEOs gained a trivial bump in earnings in the short term, but suffered on stock returns two years after the fact. More compelling were performance comparisons between companies that had dismissed a CEO versus those that naturally cycled one out due to retirement or illness. Companies where a CEO had been forced out trailed behind on operating earnings, asset and stock returns. The author notes, “I couldn’t find a single measure suggesting that CEO dismissals have a positive effect on corporate performance.” Since 2012, the number of CEOs to exit top 500 companies has climbed upward slowly and deliberately, according to board intelligence provider Equilar. In 2012, 48 such CEOs departed; in 2013 that figure creeped up to 51; and in 2016, that number rose to 59. We can’t yet know what departures from more recent years will mean for each company’s future, but CEO turnover at other institutions may provide some insight. One of the most prominent companies to cycle through CEOs is Yahoo, which is still in the process of being sold to Verizon for $5 billion. Since its start, the company has had six CEOs—all of them were ousted. No one has been able to restore Yahoo to its former glory. For much of the last 20 years, the stock price has rolled back and forth from less than $10 to just above $40 per share—less than half its 1999 value. No doubt each chief executive has made his or her own mistakes.
But it’s also possible that they didn’t have enough time at the helm to renovate the internet portal’s business. Not only do turnarounds take time to pull off, there are also market factors that are outside the control of whoever is in charge. And while six years may seem like enough time to usher in change, traditionally CEO roles have been held for longer. In 1984, more than a third of CEOs held their post for more than 10 years, according to a report from the New Yorker on why CEOs are more likely to get the ax these days. The writer, James Surowiecki, went on to point out that activist investors (like Yahoo’s Dan Loeb and Carl Icahn) are partly to blame for this phenomenon. Driven by their own mandate to seek out fat returns, these board members can hurt long-term growth.