LONG ISLAND, NY — Uber Eats is launching a new way for residents to order food for delivery amid the coronavirus outbreak starting Friday. The food ordering and delivery platform, which previously required customers to order through an app, is now expanding to phone orders in Long Island and Westchester. The direct phone line, which launched in NYC last month, allows senior citizens and others to order meals with help from a live representative, no app or smartphone required.
After dialing 1-833-USE-UBER, customers will speak to a live team member who will confirm their meal request and provide an upfront price total, using the same technology as Uber Eats on your phone. Team members will also provide a list of local restaurants to the caller based on the callers preference. As with the Uber Eats app and website, this feature may be used at no extra charge. The line is available from 7 a.m. to 9 p.m.
“As all New Yorkers, and older adults in particular, continue to stay at home, we built this feature to bring the food you love safely to your doorstep through the warmth of a live conversation,” Jenn Boldt, General Manager at Uber Eats, said.