Before they get in a car, riders will see in the Uber app whether their driver has opted into — you can cancel the ride if you don’t want to be recorded. You can capture audio by tapping the shield button on the app’s map screen and choosing the Record Audio option. Everyone can record individual trips, and drivers have the choice to leave the feature on the entire time they’re available for rides.
Although the recordings are stored on riders’ and drivers’ devices, they won’t be able to listen to them. The recordings are encrypted and Uber says it can’t access them unless a driver or rider submits a safety report with an attached audio file. A safety agent can decrypt and listen to the recording when they review the report, and then take appropriate action if necessary.
In addition, Uber plans to remind riders to buckle up with audible seat belt alerts at the start of a trip. The driver’s phone will provide the audio reminder and the rider will see a notification on their own device. Uber says it will roll out the feature across the US in early 2022.
On top of that, Uber has upgraded its RideCheck feature, which and uses GPS and sensors in the driver’s phone to detect possible crashes and abnormally long stops. The feature can now identify when a trip unexpectedly goes on a different route or ends before the destination the rider entered into the app.