Ride-share apps Uber and Lyft announced on Tuesday that they had paused surge pricing for rides ordered near the site of the shooting and would refund surge fees charged after the shooting happened.

In a statement, Freddi Goldstein, a spokeswoman for Uber, said the company would also freeze prices for rides all over New York City, although it was not immediately clear what amount rides were being capped at.

Katie Kim, a spokeswoman for Lyft, also said in a statement that Lyft would refund riders for surge fees charged at the time of the incident.

“Our hearts go out to the victims of this morning’s terrible shooting in Sunset Park,” Ms. Goldstein said.

Ms. Goldstein added: “If anyone on our platform experienced unintended charges during this emergency, we will work to get them refunded.”

Neither company immediately had details on how long surge pricing would be frozen for.

Customers took to social media to criticize Uber and Lyft for the inflated ride share prices in the area shortly after the shooting.


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