It’s nigh impossible for a human to go about a day without groceries, and many shoppers who tried making purchases via the Instacart app have raised complaints about it not working as it appears to be down as of Friday, February 3, 2023.

For years, the American retail company has made life easier for its customers by allowing them to pick items from hundreds of stores and delivering the same to their doorstep.

The company confirmed on Twitter that it was aware of the issue as shoppers are desperate for it to be fixed so they can resume their weekend shopping from the comfort of their homes.


In its response to customers who have raised complaints about the Instacart Shopper app being down, the company said on Twitter that its team is “working hard to resolve this issue”.

Some users are frustrated because their shopping came to a halt abruptly when the app began to glitch. They couldn’t proceed any further because of it.

For a few, the payment wouldn’t go through, while others were concerned about not receiving all the items they ordered.

And one user noted, their orders were shopped and delivered while the app continued to glitch.


Going by the tweets that address problems with the app, it appears the issue has existed for a few hours now.

One shopper claimed: “I was shopping and in the middle, Instacart app was down. After five hours, I contact the Instacart care agent to refresh the app and the agent just cancel the batch and now MY ACCOUNT IS PAUSED UNDER REVIEW until tomorrow at 6:30 pm.”

“Not working. No response. I need this figured out ASAP or I can’t deliver the other order from the batch” tweeted another.

A third person said: “The Instacart shopper app has been down for 1.5 hours. Whoever your shopper was, trust me they couldn’t do anything as the app wasn’t working on their side. People literally were stuck in the checkout line or in their cars with groceries not knowing where to go.”


As per Instacart’s official blog, the delivery service starts at $3.99 for same-day orders over $35. However, the fee will vary for one-hour deliveries, club store deliveries, and deliveries under $35.

The order total must be at least $10 for delivery, whereas Instacart+ members will get free delivery on orders over $35 or more per retailer.

The updated feature, which was launched last year, promises delivery of groceries as fast as in 30 minutes. You also have the option of sharing Instacart+ with another person for free.

*By Chaitra Krishnamurthy, via HITC*

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